Returns & Exchanges

EXCHANGES

We currently offer the ability to exchange for the same style in a new size/color. You have 21 days beginning on the ship date to initiate your exchange, free of charge. All items must have tags attached and be in good condition. Worn or washed items will not be accepted. The item you are sending back for exchange must be scanned by FedEx within the 7-day return label window, and we recommend doing so as soon as possible to ensure the item does not sell out. 

RETURN POLICY

Please note that we can only process returns of items purchased directly from our website, shopastrologie.com. Returns must be initiated within 21 days of the order ship date. For purchases made at other online or brick & mortar stores, please contact the retailer that you purchased from, and they should be happy to help you with a return or exchange.

Eligible items can be returned for a refund back to your original payment method. For the best return experience, we recommend using our provided shipping label that includes tracking. The $7 cost of the shipping label will be automatically deducted from the refund amount.

Refunds for eligible returned merchandise will be processed within 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 1-3 business days to reflect on your bank statement. 

HOW TO MAKE A RETURN

If you'd like to use our $7 return label:

1. Click here and log into your account.
2. Select the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved, you will receive an email with shipping instructions and a return shipping label.

LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.

DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID # and a photo of the damage. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.

CUSTOMER SERVICE HOURS
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Email: info@astrologieca.com

If you have any questions or if you’d like to request a return label, please email us at info@astrologieca.com with your Order ID#. We typically respond within 48-72 hours (except for weekends and holidays). If you have not heard from us after that time, please check your spam folder.